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CANCELLED - Today's May 14th, 2012 meeting of the itSMF USA Atlanta Local Interest Group - Speaker Illness, Will Reschedule With New Date TBD

The Cloud – Why Service Managers Should Care

Presented by Bob Rice, Hewlett Packard

 The favor of an RSVP is requested - http://www.itsmfusa.org/acgicalendar/event/view/2008

Agenda:  

1:00 PM     Registration & Introductions
1:15 PM     Networking
1:30 PM     Bob Rice, Hewlett Packard

Cloud computing is a hot topic that promises to transform the way businesses operate with a significant impact to business strategy and business outcomes. Many Cloud services vendors are positioning their offerings directly to business executives with the goal of convincing those executives that money can be saved and services delivered better than traditional IT methods. The allure of significant cost savings and increased responsiveness is very tempting to accept as fact without a complete understanding of how cloud services will truly impact the business. A major disconnect comes with the understanding of the involvement that IT must still have with cloud services. IT is not absolved from any responsibility just because the business decides to move to a cloud service strategy. The business and IT must work together diligently to ensure the success of the business strategy and cloud services. This session discusses the information that Service Managers must know prior to developing a cloud strategy to ensure that IT can support the business cloud strategy and be able to account for the impact cloud services have on IT services. Are you ready for the inevitable?

3:30 PM     Open Discussion 
3:45 PM     Wrap Up and Closure

Where:     

Cox Communications
6205 Peachtree Dunwoody Road NE
Atlanta, Georgia 30328

xxxx 

Speakers Bio:
With more than 30 years of IT and Engineering experience, Bob Rice’s leadership and knowledge in IT and Data Center Service Management consulting enables him to lead IT and Data Center projects and organizations to improve the quality and value of the services they provide. His experience managing IT and Data Center contracts greater than $10 Million along with managing customer accounts and vendor relationships enables Bob to be skilled and adept at determining and understanding business requirements and drivers for success and translating them into service quality initiatives while managing internal and external processes. As an experienced and creative Problem Manager, Escalation Manager, and Project Leader, Bob understands issues IT and Data Center organizations face on a daily basis while delivering value to businesses. This translates into his ability to leverage his experience to benefit projects and organizations in a variety of industries. Leveraging his broad industry experience, Bob joined Hewlett-Packard’s Education Services in 2006 as an IT Service Management consultant and instructor and has been responsible for IT Strategy consulting projects as well as ITIL and Data Center course development and delivery. Comfortable working at all management levels and process levels, Bob is able to help organizations understand how to apply IT Service Management and Data Center Service Management techniques for their specific needs in order to improve service quality and value. Bob’s international speaking experience includes presentations at itSMF LIG meetings, HP Discover Conferences, HP Software Forum/University, and online web based presentations.

Facility:
Provided for you by Cox Communications

Refreshments:
Provided for you by ITpreneurs

 
 
Future Meeting Dates:
Date Topic Location
07/11/2012 ITSM in a Multi Mode Model GA Power