Welcome to Atlanta



 

You are invited to the January 25th, 2012 meeting of the itSMF USA Atlanta Local Interest Group

Achieving End to End Integration/Transparency in a Large Scale Multi-Supplier Environment

Presented by Daryl Goetz, Previously of Proctor & Gamble

 The favor of an RSVP is requested - http://www.itsmfusa.org/acgicalendar/event/view/1898

Agenda:  

1:00 PM     Registration & Introductions
1:15 PM     Networking
1:30 PM     Daryl Goetz, Previously of Proctor & Gamble

As more and more companies migrate into a multi-supplier outsourced service environment, it is critical that they establish a cost efficient and seamless support model. End users want value and quality service irrespective of how a service operation’s organization is designed or sourced. During the past two years, Procter & Gamble has completed a successful End to End outsourcing of its global network and infrastructure/applications by integrating the core strengths of two large suppliers, British Telecomm and HP. This case study will describe how ITIL v3 has been used to leverage Procter & Gamble’s 6 year outsourcing foundation to establish the multi-supplier framework. It will focus on Operational methods employed to achieve, and evaluate, a cost effective, reliable, and end user transparent End to End service model.

3:30 PM     Open Discussion 
3:45 PM     Wrap Up and Closure

Where:     

Cox Enterprises Inc.
6205 Peachtree Dunwoody Road
Atlanta, Georgia 30328

xxxx 

Speakers Bio:
Prior to retiring in June, Daryl Goetz was Procter & Gamble’s Corporate ITSM/ITIL manager. In this role Daryl was responsible for the Global design, standardization, and sufficiency of P&G’s outsourced ITIL v2/v3 processes. With over 36 years’ experience, Daryl has managed local, regional, and Global IT operations for both internal and outsourced service models. He led several 1st and 2nd generation ITIL pilot projects culminating in robust End to End Service Delivery. He was a key leader, at both Global Operations and Governance levels, in delivering PG/Hewlett Packard/British Telecomm’s successful multi-supplier outsourcing model. Daryl also led the Global ITSM skill and development program within PG growing over 800 ITIL skilled resources. Prior to retiring, Daryl was recognized as one of P&G’s foremost resources on outsourcing and Service Management.

Daryl is a ITIL v3 Expert and is priSM credentialed at the Distinguished Professional level. He currently serves on the priSM Registration Services Committee. Daryl has been a FUSION presenter on three occasions in the past. He presented case studies on "Achieving Successful End-to-End Service Delivery" in 2002, "Maturing Service Delivery" in 2007, and "Achieving End to End Integration/Transparency in a Global Multi-Supplier Environment" in 2009.

Facility:
Provided for you by Cox Enterprises Inc.

Refreshments:
Provided for you by Jabian Consulting

 
 
Future Meeting Dates:
Date Topic Location
03/14/2012 Financial Management with Chargebacks - Andrew Brummer Southern Company